ProPay customers can now take advantage of the highly secure and simple online payment system offered by Visa. Visa Checkout is a fast enrollment process and can help speed up the checkout time for your customers and allows customers to safely store their card information.

Not only does Visa Checkout process Visa credit cards, it also allows you to use cards from other major brands as well.  Enrollment into the program is easy and once enrolled customers conveniently provide only their username and password to complete payment processes.  Visa Checkout also does not re-direct you from your merchant website, making it fast for your customers to purchase an item and keep on shopping. The online shopping experience is replicated in its convenience across all mobile devices as well.

As most merchants have experienced the online checkout experience continues to be a confusing and stressful pain point for would-be customers. According to eMarketer, up to 68% of would-be clients abandon their check-out shopping cart when they get to the payment step online, and that number reaches 86% on mobile devices.

ProPay continues to provide the leading technology to enhance your businesses payment processing capabilities. As more and more customers purchase items online and through mobile devices, Visa Checkout is the ideal addition to the suite of products and services we offer.

To learn more about Visa Checkout, and other ProPay solutions feel free to Contact Us.

Fraud prevention can seem like an overwhelming subject for those who run small businesses, especially if they’ve just opened up shop. Fortunately, there is no need for the massive layers of security or huge teams that are often associated with giant companies. Instead, fraud prevention for small businesses is best done by using common sense and a careful eye.

Find Out What Country Orders Really Came From

This is a big help for preventing fraud. Sometimes, an order will come through that seems to be from a legitimate location, but something might seem just a bit amiss. Perhaps the order is for more items than are usually sold, or there’s a comment in broken English, or there’s some other tip-off that all is not what it seems. That’s when you need to use the IP address of the customer to see where the order really came from. If your shopping cart software provides this information, just copy it and paste it into a reverse IP lookup site. A Google search will reveal plenty such sites. Once you enter the IP into the lookup site, the site will tell what country it’s located in. Don’t ship if it isn’t the country the customer gave in the order.

Check Your Records

If someone irately writes you demanding a refund, do a simple record check and make sure that the person ordered anything from you. Sometimes it’ll turn out that they did not. Of course, a dedicated criminal won’t just go away when you tell them that, so your next step is to tell them that you don’t give refunds until you have the item back. Don’t let them wear you down on that policy. Refunds given before items arrive are nothing but gifts for criminals.

Use a Merchant-Friendly Payment Processor

Many criminals work their frauds by demanding refunds from their credit card issuers instead of from you. Some payment processors always mindlessly side with the “customer,” and crooks take massive advantage of such policies. Look for a processor that is not so “customer-centric” that they end up becoming your adversary. Of course, you’ll still need proof that you upheld your end of the deal, so be sure to use trackable shipping.

For more tips on fraud prevention, just contact us. We’ll be glad to help you thwart criminals and ensure that all of your merchandise is not only bought, but paid for.

The amount of factors that need to be brought together in order to start a small business can seem overwhelming. There are suppliers to find, advertising needs to be created and published, and packing methods need to be perfected. All of these things can make it surprisingly easy to put the financial nuts and bolts of the business on the back burner.

While it’s true that these issues don’t necessarily need to be first in line, they should all be set and ready to go when the site goes live for the first time. Otherwise, costly mistakes and general accounting chaos can rise up to eat into the profits. Here are a few small business financial success tips that should be followed before opening up:

- Have a good way to accept payments. This seems obvious – after all, you can’t sell anything if the customers have no way to pay – but it’s surprisingly complicated. That’s because there are many payment processors out there, and they all claim to have the best way to accept money. In reality, you need to find one that has no hidden fees, statement fees, gateway fees, or many of the other fees that go with standard payment processing. Fortunately, there are now options that allow merchants to pay just one low annual fee and reasonable transaction fees, so there’s no need to deal with traditional, fee-infested processors.

- Use a good accounting program. A paper ledger or a spreadsheet may seem fine at first, but keeping these things up to date is tedious and easy to put off. A proper accounting program reduces the work to a few keystrokes and is much more likely to be used. This will allow you to keep good tabs on your profits and losses so that you can tell what is profitable and what should be discontinued.

- Try to avoid debt. Many people think that opening a business requires an investment of tens of thousands of dollars or more, but online, this is far from the case. While some investment is necessary if you need to have stock on hand, there’s no need to buy enough to fill a physical store. Some wholesalers will supply as little as a couple of hundred dollars’ worth of stock. Free versions of popular technology, should also be considered.

To get more ideas for the financial end of your business, just contact us. We’ll be glad to help you avoid common pitfalls and get started on the path to success.

Thanks to the internet, it’s easy to start a new business. Doing so can be as simple as putting up a site, listing some products for sale, and setting up a way to accept payments. Unfortunately, there is a downside: Many people who open online businesses don’t know what to look out for in order to prevent fraud. Criminals know this, so many of them specifically target small businesses in order to take advantage of that ignorance. Here are some fraud prevention tips for small businesses to help you avoid becoming a victim:

1. Use tracking and shipping insurance. One of the most common scams is for fraudsters to simply claim that they never received the item and then do a chargeback through their credit card issuer or your payment processor. In many cases, simply having the tracking number will be enough to defeat the claim since the shipping company’s site will show that the item was delivered. If that doesn’t do the trick, file a claim under the shipping insurance to get your money back.

2. Don’t get starry-eyed when a big order comes in. Many criminals count on small businesspeople to get so excited over a large order that they’ll stop thinking and just ship without checking things out. Of course, this is when you should check the most. Verify the shipping address and compare it with the billing address. It can even be a good idea to call the phone number given with the order and see if it goes to the person it’s supposed to.

3. Check the customer’s IP address. If everything looks fine on the surface but your intuition is warning you not to ship, look beyond the obvious. Track down the IP of the customer who ordered and run it through one of the services that tell what area the IP came from. It may turn out that the order actually came from a far-off country instead of where the shipping and billing addresses say it did.

4. Watch out for the fraudulent return trick. One little-known scam involves pretending to be an irate customer and demanding a refund. Some of these people won’t have even ordered anything from you to begin with. No matter what they say, always demand the actual return of your item before you go ahead and refund anything. Don’t do the refund until that item shows up at your door. Some surprisingly “disgruntled” people will just go away quietly.

For more tips on preventing fraud and otherwise saving money, just contact us. We’ll be glad to help.

“You get what you pay for.” You’ve undoubtedly heard that phrase before and have possibly learned through personal experience that it is in fact true. When it comes to merchant services, this saying is no exception. With the industry buzz about “Free Accounts” or “Free Card Readers”, more and more companies are falling for this trend without fully understanding what this so-called “free” really entails.

In order to better define these free services, the following sections offer a comparison between ProPay’s services and a competitor offering a free merchant account and reader.

Secure Card Readers

ProPay

Free Service

  • All of ProPay’s approved card reader devices encrypt sensitive credit and debit card data “on the head” of the device as information is collected off the magnetic stripe.
  • ProPay’s ProtectPay enables merchants place customer’s credit card data on file for repeat billing.
  • Additionally, ProPay over 10 ways to accept payments.
  • Competitor offers no ProtectPay equivalent.
  • Competitor offers no “clip” to secure the reader in the audio jack permitting it to spin around and risk damage to the audio jack. Also requires the merchant to awkwardly hold the phone and reader while attempting to swipe the card.

Competitive Rates

ProPay

Free Service

  • 2.60% on all swiped (Visa, MasterCard, Discover; AMEX is slightly higher).
  • 3.40% on all keyed (Visa, MasterCard, Discover; AMEX is slightly higher).
  • ProPay provides multiple tier pricing options that offer better transaction rates based on merchant’s needs.
  • 2.75% on all cards swiped.
  • 3.50% + $0.15 on all cards keyed.
  • One size fits all.
  • No data coverage, no ability to accept payments.

Fund Accessibility

ProPay

Free Service

  • No bank account is required.
  • Easily transfer money to your own bank.
  • Access funds immediately through Enhanced SpendBack.
  • Funds should be available within 24 hours.
  • Process up to $1,000 per week. Any amount over $1,000 is held in reserve for 30 days.
  • Limited to “banked” customers with a Smartphone and a data plan.
  • Bank Account is required.

Customer Service Capabilities

ProPay

Free Service

  • Phone, Email, Chat
  • U.S.-based customer service representatives.
  • Representatives that speak the following languages: English, Spanish, French.
  • Available Monday-Friday 6:30 AM – 7:00 PM MST
  • SMS, Email, Phone Monday-Friday 6:00 AM – 6:00 PM PST.
  • SMS, Email, Phone Monday-Friday 6:00 AM – 6:00 PM PST.

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